FAQ

WHAT IS THE PRICE OF SHIPPING?

FREE shipping on all orders over $100!
Shipping is 100% completely free when you buy for $100 or more.
No hidden costs, fee's.
The price you see on our website is what you're going to pay.

For orders in the US:
- Our Insured Shipping & Handling vary between $4.97 and $9.97.
- Most US based orders are shipped directly from the warehouse within 24-48 hrs for your convenience and maximum efficiency.
- Your order will arrive within 12-20 business days.

For orders outside of the US:
- We deliver to all countries and offer our Insured Shipping & Handling for $9.97 for customers based outside of the US.
- For all orders outside of the US, expect the package to be delivered within 10-30 business days, depending on your country.

CAN I HAVE MY ORDER SHIPPED TO ANOTHER PERSON OR FAMILY MEMBER?

Yes, of course! You can change your order's shipping address as you want.
So it's by all means possible for you to send this to a loved one, as a gift or whatever the occasion might be!

WHAT PAYMENT TYPES DO YOU ACCEPT?

We accept most credit cards, included but not limited to:
Mastercard, VISA, VISA Electron.
We also accept Paypal.

WHEN WILL I RECEIVE MY ORDER?

Your order are shipped the same day you place it.
For all domestic orders within The United States of America it usually takes between 12-20 days for your order to arrive at your desired shipping address.
For all orders outside of the US, expect the package to be delivered within 10-30 days, depending on your country.
You can contact us at: Support@myfluffypaws.com for a delivery date in your respected country.

WHAT IF I LIVE OUTSIDE THE US?

We deliver to all countries.
Your order are shipped the same day you place it.
For all orders outside of the US, expect the package to be delivered within 10-30 days, depending on your country.
You can contact us at: Support@myfluffypaws.com for a delivery date in your respected country.

CAN I MAKE ANY CHANGES TO MY ORDER? FOR EXAMPLE SIZE OR QUANTITY?

If you would like to swap your product for another product or change the size and/or the quantity you can do so, by reaching out to us at: Support@myfluffypaws.com

CAN I CANCEL MY ORDER?

Yes, you can cancel your order anytime you want, before it is shipped.
If you want to cancel your order for any reason, please do not hesitate to contact us, if you have any questions, and we will be sure to work out any concerns you might have.
You can contact us at: Support@myfluffypaws.com

DO YOU OFFER REFUNDS?

We do have 30-day Money back Guarantee, so if you by any reason don't like the product, or if there is something defect with the product you received, you can write to us, and we will take care of it as soon as possible!
You can contact us at: Support@myfluffypaws.com

WHERE ARE YOU LOCATED?

We are operating from Copenhagen, in Denmark.

HOW LONG HAVE YOU BEEN IN BUSINESS?

The first thoughts started in the summer 2016 and we haven't looked back since.